TERMS OF SERVICE for Recycling Appliance
SBC Recycle is not responsible or in any way liable for damage caused by extracting recycled items (appliances) from your home. We are extremely careful and use special equipment when removing appliances. We have never damaged a client’s property and under normal conditions, this will not be an issue at all. However, problematic situations might present itself if the space is limited and it’s a tight fit getting the appliance out.
Please make sure that you’re present when you want us to remove an item from inside your home. It is always better to leave items outside for quick and safe pick-up.
Agreement to Pay
If you scheduled a recycling pickup and we are not able to pick up your items due to circumstances beyond our control (see next paragraph) you will still be charged the full pickup fee to cover our driving expenses.
Possible reasons beyond our control why your pickup could not be completed:
- Nobody is home if you schedule an inside pickup somebody should be home, if not additional fees may apply
- Your company is closed during regular business hours
- You canceled your recycling pickup after we’ve dispatched our truck (we need 24-hour notice, see cancellations below)
- Items are removed by pirate recyclers (unlicensed recyclers who scout neighborhoods for items left outside)
- Any other reason beyond our control
Pickup Service Day and Time
We have a 99.9% on-time track record for all pickups being done on the day requested. As with all service-related activities, there is a cutoff time, if your pickup comes in after our service cut off time we will pick up your items the following day. If you scheduled your pickup for a specific 2-hour window we will dispatch a dedicated truck to pick up your items. Pickups not done on the day requested do not automatically qualify for a refund. To get a refund you need to contact us in writing 24-hours ahead of time.
All refunds will incur a service fee of 2.9%. This service fee is imposed by the credit card company and paid to the credit card merchant and not to us. If you pay cash or by check there will be no service fee to you the customer.
All freezers, fridges, and refrigerators must be empty. We do not accept spoiled food such as rotten meat etc.
All mattresses must be dry at the time of the pickup. If the mattress is left out in the rain we may refuse to pick up the mattress.
Gasoline Powered Engines
All gasoline must be drained from gas-powered equipment such as lawnmowers. If we need to drain the gasoline out of the equipment a special fee may apply. See the product page for particular equipment/appliance for details. Engine oil does not have to be drained.
All propane tanks need to be empty at the time of pickup. A special handling fee may apply for non-empty tanks. See the product page for details.
The term “Recycling Appliance” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
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